Advice for Victims of the Sony PlayStation Network Hack

Users of Sony’s PlayStation Network, Qtriocity and Sony Online Entertainment (SOE) services are understandably concerned about their personal information, following news that Sony’s online security was breached in one of the biggest hacks in the history of the Internet. Since Sony can’t provide a 100 percent guarantee that its customers’ credit card information wasn’t compromised in the <"">Playstation Network security breach, users need to take some simple steps now to protect themselves.

According to, there are a variety of actions users of the PlayStation Network, Qtriocity and SOE services can take now, and in the future to protect themselves. First off, they should change their passwords and usernames for those services. And if you’ve used the same passwords and usernames on any other accounts, change those too.

Never e-mail your credit card number to “Sony,” and ignore any emails purporting to be from Sony, or about the hack, especially if they are seeking personal information, such as passwords, usernames, social security number or credit card numbers. Sony has already said it won’t contact users via email seeking this type of information. also said users might want to consider canceling the credit cards they have linked to their PlayStation Network, Qtriocity or SOE accounts.

After taking these immediate precautions, says users should put a fraud alert on their credit reports. The three major credit reporting agencies are: Experian at 888-397-3742; Equifax at 800-525-6285; and TransUnion at 800-680-7289. Also, check your credit reports regularly to spot any odd activity. U.S. residents can visit Annual Credit Report or call (877) 322-8228 to order their reports.

For the future, recommends a “fake” identity for online gaming accounts, complete with a spam email address and anonymous debit card. That way, if hackers do get their hands on that information, the damage will be minimal. Finally, file a complaint with the Federal Trade Commission if you think you have become the victim of identity fraud.

In addition to following the advice from, PlayStation Network, Qtriocity or SOE networks might want to consider taking legal action against Sony. Already two class action lawsuits have been filed against Sony, one in Canada and one in the U.S. Among other things, both lawsuits seek to compel Sony to pay for credit monitoring for affected customers.

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