Complaints About Toyota Recall Fixes Grow
Date Published: Friday, March 5th, 2010
Earlier this week, we reported that the National Highway Traffic Safety Administration (NHTSA) received 10 complaints from Toyota owners since mid-February claiming recent recall fixes haven’t resolved problems with sudden unintended acceleration (SUA). Now, the NHTSA is reporting that it has received over 60 such complaints, reported ABC News. “Officials are contacting each and every consumer to learn more about what they say is happening,” NHTSA said in a statement, quoted ABC News.
Since last fall, Toyota has recalled six million vehicles in the U.S. for problems involving sudden acceleration. The recalls started in September, when Toyota announced it was recalling and replacing floor mats on approximately 4.2 million vehicles which were allegedly causing accelerator pedals in the vehicles to become stuck in the depressed position, leading to uncontrollable and rapid acceleration of the vehicles. On January 21, Toyota recalled 2.3 million vehicles due to accelerator pedals on those vehicles becoming stuck in a depressed position, causing unexpected and unsafe acceleration.
The NHTSA said it “asked Toyota to provide information about any complaints it has received from customers,” quoted ABC News. “If it appears that a remedy provided by Toyota is not addressing the problem it was intended to fix, NHTSA has the authority to order Toyota to provide a different solution,” it added.
Meanwhile, the chairman of the House Energy and Commerce Committee said that the auto giant has not yet proved its massive recalls are resolving its “potentially fatal safety problems,” said ABC. “They are false reassurances that people are getting from Toyota if, after the recall, after their car is supposed to be fixed, there is still this problem of sudden acceleration,” Representative Henry Waxman, Democrat-California, told ABC.
ABC News reported on a number of consumer complaints in which cars allegedly repaired continue to experience dangerous SUA problems. In the last week alone, the NHTSA said it received 15 such complaints, said ABC News. These so-called post-recall complaints were initially revealed in a report issued by Safety Research & Strategies (SRS), a private research firm, according to ABC News. According to SRS, “Toyota executives are confident that their recalls will end the SUA complaints—they’ve said that into every microphone that’s been put in front of them. Some consumers who have taken their recalled vehicles in for the fix have a different story,” reported ABC.
In response to the growing list of post-recall complaints being filed by consumers who have received repairs on their recalled Toyotas, Toyota said, it has “found no evidence in these investigations of a failure of either vehicle electronics or of the recent remedies that Toyota has announced for floor mat entrapment and sticking accelerator pedals.” Regardless, the complaints continue to stream in to the agency.
“As soon as we received these new reports, our new on-site inspection ‘SWAT team’ moved quickly to investigate them,” said the statement issued by Toyota, which went on to state, “We have submitted the results of this initial review to NHTSA. Though these reports involve a tiny fraction of the more than one million vehicles our dealers have repaired to date, we take them extremely seriously,” quoted ABC News.
Steward Stogel, a former ABC News producer owns a 2009 Toyota Camry that just had the failsafe system—the fix being installed on recalled vehicles—installed, which cuts power when the brake is engaged, said ABC. Stogel reported that the system does not work on his car when the car is moving at “moderate speed” and “the car has lurched out of control on at least one occasion since the fix,” despite that all recall procedures were performed at a Toyota Dealer.
This entry was posted
on Friday, March 5th, 2010 at 7:46 am and is filed under Accident, Defective Products, Motor Vehicles, Product Recalls, Recalled Vehicles.
Earlier this week, we reported that the National Highway Traffic Safety Administration (NHTSA) received 10 complaints from Toyota owners since mid-February claiming recent recall fixes haven’t resolved problems with sudden unintended acceleration (SUA). Now, the NHTSA is reporting that it has received over 60 such complaints, reported ABC News. “Officials are contacting each and every consumer to learn more about what they say is happening,” NHTSA said in a statement, quoted ABC News.
Since last fall, Toyota has recalled six million vehicles in the U.S. for problems involving sudden acceleration. The recalls started in September, when Toyota announced it was recalling and replacing floor mats on approximately 4.2 million vehicles which were allegedly causing accelerator pedals in the vehicles to become stuck in the depressed position, leading to uncontrollable and rapid acceleration of the vehicles. On January 21, Toyota recalled 2.3 million vehicles due to accelerator pedals on those vehicles becoming stuck in a depressed position, causing unexpected and unsafe acceleration.
The NHTSA said it “asked Toyota to provide information about any complaints it has received from customers,” quoted ABC News. “If it appears that a remedy provided by Toyota is not addressing the problem it was intended to fix, NHTSA has the authority to order Toyota to provide a different solution,” it added.
Meanwhile, the chairman of the House Energy and Commerce Committee said that the auto giant has not yet proved its massive recalls are resolving its “potentially fatal safety problems,” said ABC. “They are false reassurances that people are getting from Toyota if, after the recall, after their car is supposed to be fixed, there is still this problem of sudden acceleration,” Representative Henry Waxman, Democrat-California, told ABC.
ABC News reported on a number of consumer complaints in which cars allegedly repaired continue to experience dangerous SUA problems. In the last week alone, the NHTSA said it received 15 such complaints, said ABC News. These so-called post-recall complaints were initially revealed in a report issued by Safety Research & Strategies (SRS), a private research firm, according to ABC News. According to SRS, “Toyota executives are confident that their recalls will end the SUA complaints—they’ve said that into every microphone that’s been put in front of them. Some consumers who have taken their recalled vehicles in for the fix have a different story,” reported ABC.
In response to the growing list of post-recall complaints being filed by consumers who have received repairs on their recalled Toyotas, Toyota said, it has “found no evidence in these investigations of a failure of either vehicle electronics or of the recent remedies that Toyota has announced for floor mat entrapment and sticking accelerator pedals.” Regardless, the complaints continue to stream in to the agency.
“As soon as we received these new reports, our new on-site inspection ‘SWAT team’ moved quickly to investigate them,” said the statement issued by Toyota, which went on to state, “We have submitted the results of this initial review to NHTSA. Though these reports involve a tiny fraction of the more than one million vehicles our dealers have repaired to date, we take them extremely seriously,” quoted ABC News.
Steward Stogel, a former ABC News producer owns a 2009 Toyota Camry that just had the failsafe system—the fix being installed on recalled vehicles—installed, which cuts power when the brake is engaged, said ABC. Stogel reported that the system does not work on his car when the car is moving at “moderate speed” and “the car has lurched out of control on at least one occasion since the fix,” despite that all recall procedures were performed at a Toyota Dealer.
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This entry was posted
on Friday, March 5th, 2010 at 7:46 am and is filed under Accident, Defective Products, Motor Vehicles, Product Recalls, Recalled Vehicles.
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March 5th, 2010 at 8:34 am
Crazy! After six weeks of extensive repair work to my 2010 Toyota Tundra, because of an accident due to the recall malfunction. Toyota said they found nothing wrong (sounds familiar) and can’t promise that it won’t happened again. They have a very deadly approach to things!
March 5th, 2010 at 8:51 am
What Stogel experienced was expected. The brake override system does not prevent sudden acceleration. It only helps to properly stop the car when the brake is applied. Toyota may never find the cause of sudden acceleration.
March 5th, 2010 at 9:05 am
I have wondered if a source of interference from another car, truck, cell phone or accessory in the run-a-way Toyota could be the mysterious cause of the acceleration problem? I have had my 2009 Camry “fixed” at the Toyota Dealer for a week now but am even more worried than before since the “fix” does not stop the acceleration problem.
March 6th, 2010 at 5:04 am
The bad part is, Toyota doesn’t have a care about the customer, they know it’s electronic, they just don’t want to pay the cost of fixing them. The cars were built on the cheap, and now they are repairing them on the cheap.
March 6th, 2010 at 7:41 am
i have a camery 2010 and has been’fixed’ for both recalls gas petal & floor mats. the car speeds fast even when i take my foot off the gas, the brakes are fine. i have to keep depressing the brakes to slow down the car.i don’t see what they did in the 1 1/2hrs they took to fix the mats recall. i feel scared to drive it now. i’m going to goto to the dealership again and talk to them.
March 10th, 2010 at 4:49 pm
IF the constant faulty accelerators, floor mats and the electrical lighting on the outside of the 2002 Toyota Corolla have not caused an accident yet, but several close calls and the car is driven by your 22 year old daughter what are you supposed to do? When the car was purchased less than a year ago and still a balance due on the loan equals the amount you have spent on trying to correct these faulty vehicles what options do we as consumers have? Do we wait until there is a fatal accident and then bring a lawsuit? There is no way we would sell the vehicle to someone knowing the car is an accident waiting to happen, but we can not afford to pay it off and get another vehicle but can not put out daughter at risk when Toyota knows these cars should all be taken off the roads? Is there any recourse??
March 17th, 2010 at 7:39 am
After having the recall work done I experienced the gas pedal to stick as I was dropping my grandsons off at a neighbors house to catch the bus on a foggy school delay morning. We lurched forward. I put both feet on the brake and slammed the shifter into park. We narrowly missed their garage door by inches and both boys were thrown forward. The dealer came and got the car and said the computer exam showed nothing happened. I don’t feel safe driving the car and driving my grandchildren around in it. Now I don’t have anything to drive to work either. The dealer was no help. What do I do?