CPSC and Polycom Inc. Announce Recall of 21,000 Conference Phone Batteries that Pose Fire Hazard

The Consumer Product Safety Commission, in cooperation with Polycom Inc., of Pleasanton, California, has announced a voluntary recall of about 21,000 Lithium Ion batteries in SoundStation2W wireless conference phones manufactured in China. These batteries can overheat, which could pose a fire or burn hazard.

Consumers should stop using recalled products immediately.

Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.

The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows:

Part Number

SKU number





SoundStation2W recalled battery Part Numbers, SKU numbers and date codes are as follows:

Part Number

SKU number

Date Code



1205 or earlier (December 2005)

1205 or earlier (December 2005)


1205 or earlier (December 2005)

The recalled batteries have a black or white plastic coating and a white label with the following title: “RECHARGEABLE Li-ion BATTERY.” The Part Numbers can be found on the bottom right hand corner of the white label on the battery pack.

The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.

The affected conference phones were sold by Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.

Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit.

Customers should not attempt to use other batteries in the unit.

Consumers should contact Polycom Inc. for information on receiving a free replacement battery.

For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 917-5738 between 8 a.m. and 9 p.m. ET Monday through Friday.

Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.

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