Lenovo IdeaPads Don’t Deliver, Say Consumers


Touted as having “the innovative features to do it all,” the Lenovo U310 and U410 IdeaPad devices have been disappointing consumers. And, now, a potential class action lawsuit is being considered on behalf of consumers who purchased the Lenovo IdeaPad devices.

According to consumer reports, the Lenovo U310 and Lenovo U410 appear to have WiFi range and speed issues including a significant short range and slower download and upload speeds.

Although consumers believed their Lenovo U310 and U410 IdeaPads would provide at least standard WiFi speeds and ranges, many users now complain that their devices are simply not what they paid or bargained for.

In fact, some reports suggest that the Lenovo IdeaPad devices suffer from WiFi problems that include issues with speed and range. Some device owners say the U310 and U410 cannot successfully locate a wireless Internet connection, regardless if comparable devices in the same general location have no similar issues. Should the device secure a WiFi connection, the performance is significantly compromised based on what is promised by Lenovo. Downloads speeds, particularly, are significantly slower.

UltraBook News reports that the U310’s download/upload speed was measured at 7.81 Mbps/12.72 Mbps, compared to the significantly quicker 29.95 Mbps/16.79 Mbps seen in the UX21E when measured at the same distance from the router. Also, said UltraBook News, right out of the box, WiFi is said to be very slow with extremely jumpy download speeds with the Lenovo device.

According to Lenovo, the U410 IdeaPad, is “the book of do, for whatever you want to get done. Thin and light so it goes everywhere. An extended battery, one second resume from sleep, and smart updates so it’s always ready. Plus, an HD display and Dolby® sound so it always makes a big impression.”

Yet consumers posting on Lenovo’s support forum criticize the Lenovo U310/U410’s sub-par WiFi performance. In fact, one Canadian user reported last July that the laptop was unusable after six days from purchase. Other complaints stated that users are only able to achieve a connection by sitting right next to a router, others describe significant connectivity issue, batteries that never fully or appropriately charge, general speed issues, and so on.

Lenovo has acknowledged its WiFi problems and has attempted to correct the issue; however, the U310 and U410 units constructed with the defective WiFi are still for sale. It remains unclear which of these devices have the hardware issues.

Meanwhile, untold numbers of users have paid good money for a device that is supposed to perform well but is, instead, defective and unable to connect to the Internet in a generally reasonable fashion.

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