Residential Elevators Recalled for Fall Hazard

Residential Elevators are being recalled for fall hazard, the U.S. Consumer Product Safety Commission (CPSC) just announced.

About 670 LEV II®, Volant™, and Rise™ residential elevators, which were manufactured by ThyssenKrupp Access Manufacturing LLC, of Roanoke, Illinois, have been recalled because the elevator’s door can unlock and open at a landing with no elevator car present. This defect exposes the elevator shaft and poses a fall hazard to consumers. To date, no incidents or injuries have been reported.

The elevators were manufactured in the United States and sold by elevator dealers from December 2010 through August 2012. Each elevator costs between $16,000 and $26,000, installed.

The recall involves LEV II, Volant, and Rise residential elevators, which were installed in residences with three or more floors. The elevator’s four-digit model number is part of the longer serial number; involved model numbers are “RLWL” for the LEV II, “RLGL” for the Volant, and “RLRC” for the Rise. The model/serial number is printed in the owner’s manual and is also located at the top of the elevator’s controller, which is mounted at the top of the elevator in its hoistway or shaft.

The firm advises consumers to stop using the recalled elevators immediately if the elevator displays an “E3” or “E8” error code; however, even if no “E3” or “E8” error code is displayed, the firm should be contacted to arrange for a free software upgrade for the elevator; the firm’s dealers are directly contacting consumers who purchased the recalled elevators. ThyssenKrupp Access Manufacturing LLC can be contacted, toll-free, at 1.800.925.3100, between 7:00 a.m. and 5:00 p.m. Central Time (CT), Monday through Friday; by email at; or at the firm’s web site at (click on “Important Recall Notice”).

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